Terms and Conditions

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Effective Date: 18/08/2025

Welcome to Still Here Everyday. By accessing or using our website and purchasing our products, you agree to comply with and be bound by the following Terms and Conditions. Please read these carefully before placing an order.

1.1 Website Usage
By using our website, you confirm that you are over the age of 18 or have consent from a legal guardian. You agree not to use our website for any unlawful purposes or in a manner that could damage or impair the functioning of our site or any content provided.

1.2 Account Information
To place an order, you may be required to create an account with us. You agree to provide accurate, current, and complete information when creating your account. You are responsible for maintaining the confidentiality of your account and password, and for all activities that occur under your account.

2.1 Bespoke Handmade Items
At Still Here Everyday, all of our products are bespoke and handmade to order. As each item is created specifically for you, we cannot accept returns or exchanges, except in the case of a manufacturing defect or error on our part. Please ensure all custom details and specifications are correct before placing your order.

2.2 Custom Orders
If you request a custom order or personalization, please be aware that we will follow the instructions you provide. We do not accept responsibility for mistakes in customization (e.g., misspellings, wrong colours, or incorrect design choices) after you have approved the final details.

3.1 Pricing
All prices listed on our website are in pound sterling and are subject to change without notice. Shipping costs are calculated at checkout based on the delivery address.

3.2 Payment
We accept various payment methods, including credit cards and PayPal. Payment is due at the time of order placement.

3.3 Taxes
Sales tax or VAT may apply, depending on your location. These charges will be included in your final invoice, if applicable.

4.1 Processing Time
Once your order is placed, please allow 4-6 weeks for us to craft your bespoke piece. You will receive a notification once your item is dispatched.

4.2 Shipping
We ship internationally and use trusted courier services to deliver your orders. You will receive a tracking number upon shipment, allowing you to track the progress of your delivery.

4.3 Liability After Shipping
Once your item has been shipped, Still Here Everyday is not responsible for any loss, damage, or delays that may occur during transit. We provide tracking information for you to monitor your parcel’s progress. In the case of any delivery issues, please contact the courier service directly using the tracking number provided. We will assist as much as possible, but responsibility for the delivery process lies with the courier.

5.1 No Returns or Exchanges
Due to the bespoke and personalized nature of our products, Still Here Everyday does not accept returns, exchanges, or cancellations once an order has been confirmed. Please ensure that all customizations are accurate before completing your purchase.

5.2 Defective or Damaged Items
If you receive an item that is damaged or defective, please contact us within 7 days of receiving the product, providing photographs of the damage. We will work with you to resolve the issue, either by offering a repair, replacement, or other solution where applicable.

6.1 Warranty for Manufacturing Defects
We stand behind the quality of our products. If you discover a defect in materials or craftsmanship, please contact us immediately. We will evaluate the situation and, if the issue is due to a manufacturing fault, we will offer a repair or replacement.

Please refer to our Privacy Policy for details on how we collect, store, and protect your personal information.

All content, designs, images, text, and logos on the Still Here Everyday website are owned by us or our partners and are protected by copyright laws. You may not use, reproduce, or distribute any of this content without our express written permission.

9.1 Our Liability
Still Here Everyday is not liable for any indirect, incidental, or consequential damages that may result from using our website or purchasing our products. Our total liability for any claim arising from the sale of our products will not exceed the purchase price of the item.

9.2 Customer Responsibility
You are responsible for providing accurate shipping details, ensuring that items are securely received upon delivery. Once an item has been dispatched, the responsibility for it passes to you.

We reserve the right to update or change these Terms and Conditions at any time. Any changes will be posted on this page, with an updated effective date. We encourage you to review this page periodically to stay informed about any updates.

If you have any questions about these Terms and Conditions, please contact us at:

Email: sarah@stillhereeveryday.co.uk
Phone: 07454 195030